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Returns and Exchanges



Refund and Exchange Policy
For any reason you are not entirely satisfied with your purchase you can request a full refund 30 days after purchase, which ever is longer. We will gladly refund your transaction in full to the original credit card used at the time of purchase. The only conditions of this policy is that the item is undamaged and has not been used and the item is returned to our store address.

We will send you pre-paid packaging to send your watch back to us fully insured at our cost, you just have to drop it off at a local post office. * Please note this only applies to online customers within the United Kingdom who purchased a wrist watch over £150 (does not apply to straps/watch winders), customer outside the UK who want a refund will need organise safe transportation of the product back to us at their cost.

Please email help@thewatchdepartment.co.uk with your order number to request a refund and we will send out the pre-paid packaging.

Designer Watches

Buy with confidence from an official UK dealer of fashion watches with thousands of men’s and ladies watches in stock. We also have a retailer in central London where you can view our watches.
About Us
Our Policies
Address
The Watch Department
3 Burlington Gardens
London
W1S 3EP
Tel: 020 7499 9333